General Terms and Conditions


An on-line shop Rex Kralj d.o.o. has adopted the following general terms and conditions (hereinafter: GTC). GTC have been compiled in accordance with the applicable legislation, particularly the Consumer Protection Act (ZVPot), Code of Obligations (OZ) and Personal Data Protection Act (ZVOP-1). 

They are intended for anyone who visits our website and particularly for our esteemed clients who have decided to buy our products on-line. 

The aim of GTC is to familiarize our clients with our mode of operation and to treat all users of our on-line store equally. 

It is recommended that you carefully read them before you start using our on-line store. It is also possible to save the concerned GTC on your personal computer or any other media or even print it. Each time they submit their order via our on-line store, users are warned about the GTC, and they have to confirm that they have read and agreed with them. 

Users are bound by the GTC applicable at the time of submitting their order. By confirming their order users are familiarized with our GTC, personal data protection and legal notice.

GTC regulate the operation of our on-line shop, rights and obligations of both users and the administrator as well as a business relationship between the provided/the administrator and the buyer/the user (consumer). 

The on-line shop is managed by Rex Kralj, družba za trgovanje z lesom in lesnimi izdelki, d.o.o., Cesta v Gorice 34B, 1000 Ljubljana (detailed information on the administrator is available under Article 13 of these GTC), who is the provider of the e-commerce services at the same time.

 

  1. Products and the type of sales

Through our on-line store you can buy products of REX KRALJ brand name, namely:

  • products at regular prices;
  • products and sample products from previous seasons at discounted prices; 
  • defective products at discounted prices;
  • damaged products which have been refurbished;
  • gift tokens;
  • gift boxes.

Given the aforementioned our products and their prices are marked accordingly.

The on-line store is open 24/24. Due to various technical reasons it might happen from time to time that shopping via or access to our on-line store is unavailable. Therefore, the provider reserves the right to limit or completely disable the access to the on-line store for a limited or unlimited period of time. The provider shall not be held responsible if the on-line shop fails to work due to lack of knowledge, any type of consequences which are the result of misuse of the on-line store, unavailability of the service due to network failure, power failure or other technical disruptions which might temporarily or for a longer period of time hinder the use of the on-line store.

 

  1. Prices 

Prices indicated are expressed in EUR (Euros) and are inclusive of a 9.5% or a 22% VAT, depending on the type of product or service. Prices indicated are applicable at the moment of submitting the order and their validity is not determined in advance, except for special discounts whose validity is clearly marked.

 

Despite all our efforts to provide most up-to-date and accurate information it is possible the information on the price is inaccurate. In this case or if the price changes while the order is being processed the buyer will be given the possibility to withdraw from the purchase. 

 

The sale and purchase agreement between the provider and the buyer is concluded the very moment on which the buyer confirms their order. As of this moment all prices as well as any other fixed conditions apply to both the provider and the buyer. Once they submit their order the user shall receive an e-mail either confirming or rejecting their order. 

 

  1. Registration and purchase procedure

Users are not obliged to register to be able to shop via our on-line store. 

However, to complete a purchase the following information are obligatory:

  • Personal data (name, family name, address, city, country, e-mail and contact telephone number), 
  • Delivery method (in person or delivery via post) and 
  • Payment method (with a debit-credit cards or via PayPal). 

Please note that the above information is a prerequisite for a successful order and delivery.

The purchase procedure starts by selecting from the available products and adding them to your basket by clicking „Add to basket“ button. One product will suffice to make a purchase. Once you have selected your products and assuming you agree with the content of your basket, you proceed by clicking the „Next step“ button. As of this step on the purchase procedure consists of four steps: 1 – Entering your information, 2 – Selecting a delivery method, 3 – Selecting a desired payment method 4 – Complete your order. 

You may terminate your order by closing the browser window at any time up until the moment when you confirm your order by clicking the »COMPLETE THE PURCHASE« button. 

Once you have submitted your order any pay for it you will receive a confirmation e-mail. We shall only begin processing your order after you had been sent the confirmation e-mail. 

 

  1. Payment method, confirmation of payment and invoice

You can choose between the following payment methods:
- debit-credit cards or
- PayPal.
 

The invoice shall be sent together with your ordered products. If you decide to accept the ordered goods in person, you shall receive a printed invoice at the time of accepting the goods at our delivery point. The invoice contains a break-down of the price, tax and other purchase-related costs. 

The buyer is obliged to verify that the information they entered is correct before they submit their order. The buyer is obliged to verify the information on the invoice and notify the provider of any potential discrepancies no later than within three days. Any subsequent complaints as to the correctness of the invoice shall not be considered by the provider.

 

  1. Delivery and delivery costs  

Products ordered via our on-line store are delivered either:

  • as a parcel via one of parcel delivery couriers (e.g. DPD, UPS, Pošta Slovenije, FedEx...) or
  • you can accept the goods you ordered in person at the company’s address. If you decide to accept the goods you have ordered in person we shall notify you when the goods are ready, and you shall be obliged to accept the goods within 14 days as of such notification,  otherwise you will be obliged to pay the potential costs of storage.

The goods purchased shall be ready and dispatched within two and no later than within eight business days as of the confirmation of the order. Usually, we do not dispatch our goods on Saturdays, Sundays and holidays.

The cost of delivery shall be borne by the buyer unless agreed otherwise at the time of individual order. Users are notified of the costs of delivery or a potential free delivery at every purchase before a final confirmation of the order. 

 

  1. RIGHT TO WITHDRAW FROM THE AGREEMENT 

The Buyer (the consumer in the sense of the provisions of the Consumer Protection Act) may within 14 days as of the receipt of the goods notify the provider in writing that they are withdrawing from the agreement without having to state the reason for their decision. 

The buyer may not withdraw from the agreement on the purchase of goods if they purchased custom-made goods which were tailored according to their needs; perishable goods or goods with a short expiry date (foodstuffs); sealed products which are not suitable to be returned due to health or hygienic reasons if the user breaks the seal upon delivery (cosmetic products etc.), as well as for the purchase of sealed audio- and video products if they break the seal upon the delivery, and from the agreement on the provision of services if the company fulfils the agreement in its entirety and if the service was provided to the consumer on the basis of their explicit consent of waiving any right to withdraw from the agreement which is fulfilled by the company in its entirety, and in other cases under the Consumer Protection Act. The buyer may also not withdraw from the agreement if the total sum of the payments which the user is obliged to pay under the agreement does not exceed EUR 20.00.

The buyer may send the notification on the withdrawal from the agreement via postal mail to the company’s seat at Cesta v Gorice 34B, 1000 Ljubljana („on-line sales“ line should be added on the envelope) or via e-mail at info@rex-kralj.com. 

If they withdraw from the agreement the buyer shall return the goods immediately or no later than 14 days as of the receipt of such goods which they may send via regular mail to the address indicated above or they can bring the goods in person to the provider’s delivery point. 

The goods returned shall be undamaged, in the original packaging with all the accompanying documents and in unchanged quantity unless the product has been destroyed, broken, lost or if the quantity thereof was diminished through no fault of the buyer. In the period until the withdrawal from the agreement the buyer may not make a free use of the products. The buyer may inspect and test the goods in the scope as is necessary for the establishment of the actual state. Any testing of the goods which deviates from the above described procedure is deemed use of products which means the buyer loses their right to withdraw from the agreement. The buyer shall attach to the goods returned also the invoice and their personal data. 

The only cost to be borne by the buyer if they withdraw from the contract is the cost of returning the goods to the provider (such costs shall be charged as per the price list of the courier service and depend on the type of the service - shipment/parcel/freight). We do not accept COD (collect on delivery) packages. The buyer shall return the goods to the provider within 14 days as of sending the notification on their withdrawal from the agreement. 

The money shall be credited to the buyer’s account as soon as possible but no later than 14 days as of the date on which the provider receives the returned goods. The buyer shall be returned the money through the same means of payment as it was used by them unless they specifically require that a different means of payment is used at no additional cost for the buyer.

Under the sale and purchase agreement the company may withhold the already paid amounts until they receive the returned goods or until the consumer submits a certificate proving that they had sent the goods back.  

 

  1. Complaints  

Despite careful handling it is possible that goods delivered might have defects.

The provider shall carefully examine each complaint and shall provide a response to the buyer within the shortest possible time but not later than within 8 days of the complaint. You must understand that it is in our interest to establish the reason for the defect as we wish to provide high quality products to our consumers. Consequently, we invite our customers to assist us in the establishment of such reasons by describing a potential defect in detail and by attaching a photo of a defective product or packaging (together with the label of the express delivery courier). The buyer must enable the seller to inspect the product if necessary.  

The buyer shall immediately after accepting the goods inspect the goods and notify the seller of a defect as soon as possible and no later than 3 days as of the acceptance of the goods.  The notification of the defect shall be sent via e-mail at info@rex-kralj.com of via postal mail at Cesta v Gorice 34B, 1000 Ljubljana. 

The buyer may file a complaint due to material or hidden defect when:

  • the product does not have characteristics required for its normal use or its marketed use; 
  • the product does not have characteristics required for a particular use for which the buyer has bought the product, and which was or should have been known to the seller; 
  • the product does not have characteristics and properties which were, either explicitly or implicitly, agreed or prescribed;
  • the seller has handed over the product which does not comply with the sample or a model unless the sample or a model were shown for informative purposes only. 

The provider explicitly warns the users that when they decide to buy defective products they are not entitled to filing a complaint in relation to such material defects. 

The seller shall not be held responsible for defects which are the result of inappropriate use of product or use which does not comply with the instructions of manufacturer/seller. 

In case of undisputed defect the provider shall as soon as possible and no later than within 8 days grant the request of the buyer. If the seller disagrees as to the existence of the defect they shall provide a written response to the buyer within the same time limit as defined in the previous sentence. The rights to the replacement of products or returning of the purchase money due to material defect are governed by the Consumer Protection Act. 

The buyer who notified the seller of the defect may demand from the seller to:

  • remedy the defect or
  • refund a part of the purchase money commensurate to the defect or 
  • replace the defective product with a new one or
  • to refund the buyer the entire amount.

The provider reserves the right to reject the complaint in the following cases: 

  • if the uselessness of the product is a result of inappropriate handling by the user; 
  • if no invoice is attached; 
  • if the goods were not returned in their original packaging; 
  • if the user had freely used the product in the period until the withdrawal from the agreement.

 

  1. Safety 

The provider uses adequate technological and organisational means of protection as to the transfer and storage of personal data, order and payments.

 

  1. Personal data protection 

The provider undertakes to protect personal data of users in accordance with the provisions of the Personal Data Protection Act (ZVOP-1). All personal data submitted by the users of our on-line store are confidential and shall by no means be disclosed to unauthorised parties.  

Most sites of our on-line store can be accessed without having to disclose your personal data such as name, address and e-mail. Nevertheless some information is collected automatically through cookies and pixel tags - standard tools of on-line industry. The use of cookies and pixel tags enables the recognition of individual IP addresses, type of browser used by the visitor of a web site as well as general activity of the user when on-line. If you disable the use of cookies on your computer you will not be able to make a purchase in our on-line store. 

In order to make a purchase in our on-line store you have to disclose your personal data. Information disclosed shall not be sent to third parties unless this is required to confirm the validity of the purchase, the delivery of the products you have ordered, or for the marketing and promotional purposes. The provider implements all the measures required to protect the confidentiality of personal data in accordance with the Personal Data Protection Act (ZVOP-1).

By making a purchase in our on-line store you explicitly agree that we may save your personal data which you submit at the time of your order (name, family name, address, contact details) which we shall use exclusively for the needs of completing the order, sending information material, offers, invoices, notifications on new products/offers and other necessary communications. 

 

  1. Waiver of responsibility

The provider shall not be held responsible for the use of the on-line store or a potential damage which results from the use of information contained in the on-line store. The provider shall try, to the best of its ability, to provide that the information on their web site is up-to-date and accurate. However, the properties of the products, the delivery deadline or the price may change within such a short time that the provider is unable to correct the information on their web sites. In such cases the provider shall notify the buyer of the changes and shall give them the possibility to withdraw from the order or to replace the product ordered. 

Despite the provider’s efforts to provide exact images of their products, all images are of indicative purposes only. Images are not a guarantee for the properties of a product.

 

  1. Legal notice

The on-line store is owned by the company Rex Kralj d.o.o., which is also the administrator of the store. Content published on the web site belongs to the provider and their contractual partners, and may as such be used for non-commercial purposes. However, if so used it shall be accompanied by copyright notices, which means that it shall not be copied, reproduced or disseminated in any other way without the provider’s explicit consent. 

It may happen occasionally that some of the information provided is inaccurate and unreliable. We shall treat any warnings seriously and shall immediately correct the information published. 

We shall not be held responsible for any consequences resulting from the use of information published on this web site, or which are due to temporary unavailability of this web site and consequently the store as well.  

We reserve the right to change the content and the errors as to the prices and text published on our web site on a daily basis. By using the on-line store the buyer acknowledges and agrees with the described terms and conditions.

 

  1. Complaints and disputes 

The Parties shall endeavour to resolve all potential disputes by mutual agreement. If the parties are unable to resolve a dispute by mutual agreement, such disputes shall be resolved at a competent court in accordance with the applicable legislation of the Republic of Slovenia.

The provider shall abide by the applicable consumer protection legislation. The provider shall try to the best of their abilities to fulfil their obligation of establishing an effective system as to the resolving of complaints, and to appoint a person who the buyers facing any kind of difficulty might contact either via telephone or e-mail. A potential complaint may be sent either via e-mail at info@rex-kralj.com or via postal mail to the provider’s address. 

The provider shall within eight business days confirm the receipt of the complaint, notify the user of the anticipated time required to resolve the issue, and shall throughout the procedure inform the user of the state of their complaint. 

  

  1. Administrator of the on-line store

Details on the administrator of the on-line store Rex Kralj: 

Rex Kralj, družba za trgovanje z lesom in lesnimi izdelki, d.o.o.Company registration number: 2336804000

Tax ID number: SI 19776250 

Entered into the court register of the Ljubljana District Court under no. 14852000

Telephone:  00386 1 58 67 521

E-mail: info@rex-kralj.com

 

Director: Žiga Vrhovec

Ljubljana,